Meet Some Of Our Team Members

That Will Help You At HRMSS

______________________________________________________________________________________

Sean McPheat

Sean McPheat is the Managing Director of the MTD Training Group.

Sean's passion and expertise is in designing and delivering sales solutions and management programmes and he would be delighted to help you and your company with your human resource requirements.

Sean has also appeared on TV on several occasions as an expert in the field of personal and professional development.

Sean has been featured on CNN International, BBC, ITV, The Guardian, Arena Magazine, Marketing Weekly, The Hong Kong HR Journal, and is also a regular contributor to QualityWorld which is The Institute Of Quality Assurance monthly magazine.

"Sean's style was excellent and really made me want to learn more. It was upbeat, energetic and fun"

Olivia McLaughlan - Claire's Accessories

"Thanks to Sean's wonderful tips, techniques and his humour and approach I was able to understand what I needed to do back in the workplace to run effective meetings. The practical exercises were fun and I really got some meaningful learning out of each one - Sean had the uncanny knack of being able to make learning an enjoyable process for the whole 2 days. Thanks!"

Ian Dobson - Lloyds TSB

"I had a really great time and it will be really useful going forward. Was exactly the insight and catalyst I needed to step up my game. A very good course"

Steven Wyer - Capital One Bank

"The course was exceptional. What I liked about it was that it was very good information, funny, affirming (as individuals and as a group), practical and has benefits far beyond the content. The facilitation was excellent.Thanks for all this. You are an exceptional person Sean and it was great being on the course"

Susan Grant - Duni

"A really BIG THANK YOU Sean. The course was BRILLIANT. I really did appreciate all your help and training getting me over the final hurdle - I couldn't have done it without your encouragement and input, it was as you say AWESOME"

Ian Daniels - Greencell

"After the training had finished my manager could not believe the impact that Sean had on me. He thought he had employed another person!"

Phil Hayman - Faccenda

Mike Clarkson

A professional Business Developer, Trainer and Senior Manager having extensive experience in the Retail and Corporate Services sectors. Proven sales, management and leadership skills, passionate about the development of people. An effective communicator at all levels, internally and externally. Good problem solving, influencing and negotiation skills.

QUALIFICATIONS and TRAINING:

• Competent Leader Award, Toastmasters International, 2005
• Competent Toastmaster, Toastmasters International, 2003
• Accredited Insights Associate
• Insights Performance Coach
• Certificate in Managing Customer & Client Relations, Open University,
• CIPD Certificate in Training Practice, Salford University
• Advanced Presentation Skills
• Inducted into ‘Ryder Roundtable’ a ‘Hall of Fame’ society

ASSOCIATIONS:

• Fellow, Institute of Sales & Marketing Management
• Associate, Chartered Institute of Personnel & Development
• Area Governor, Toastmasters International
• Immediate Past President, Manchester Orators
• Member, Manchester Chamber of Commerce
• Associate Member, Professional Speakers Association

MAJOR ACHIEVEMENTS:  

• Authoring new material including ‘Successful Selling’ a 30-part sales training manual published by Echelon and Video Arts

• Directed top performing regional sales team responsible for new business sales of 50m and customer revenues over £300m

• Created, managed and delivered Sales Academy training for two major UK dealer networks supporting over 120% target growth

• Co-led Ryder Plc Investors in People programme

• Led Manchester Orators to achieve ‘Select Distinguished Club’ Award with Toastmasters International, and appointed Area Governor

• Top salesperson award from over 35 in UK for Ryder Plc

• UK winner of Company Sales Incentive award to The Bahamas

• International Director and UK Chairman of Ryder Roundtable

• Adapted and delivered US Advanced Sales Training programme in UK

• Implemented UK employee scholarship programme across 3600 employees

Here are some comments from Mike's courses:

“Mike Clarkson was excellent, and his practical approach enabled us to deal with key issues in a clear and analytical way. I have received positive feedback from all of the delegates and comments afterwards included the following responses: “well presented, enjoyable, well rounded, informative and fun. I would have no hesitation in recommending Mike Clarkson"

Catriona Urquhart-Lintz of Marketing Manchester

“I recently attended the Psychology of Sales course with Mike. This is the third course I have attended which Mike has taken, and like the previous ones, I left better, sharper and re-focussed.

Mike had the difficult task of working with a very mixed ability group, and managed neither to overwhelm the less skilled nor bore the more skilled members of the team. Mike delivers in a relaxed manner, yet keeps delegates on track. I look forward to my next course with Mike and have no hesitation in recommending his services to sales professionals of whatever level.”

Tony Ware of Ryder Plc

Sales training is always difficult to run with sales employees at different levels of experience. Mike evaluated and assessed our requirements and what we as a Company wanted to achieve. He offered several options and advised us on the best course of action we needed to take to achieve our overall goals within our time frame. A really professional, in-depth training session followed, with another 3 pencilled in for the remained of the year. I would certainly recommend Mike to other potential customers"

Maria Vizard of Burnt Tree Vehicle Hire

“The tutor, Mike Clarkson, was excellent, and his practical approach enabled us to deal with key issues in a clear and analytical way”

“All our managers now really understand the benefit effective appraisals can make to the business, and they are currently in the process of putting their new-found skills to the test. The course tutor, Mike Clarkson, was extremely popular"

Kathy Parrish, Kingsland Wines

Mark Williams

Mark specialises in the design and delivery of sales training courses and management development programmes. As a sales specialist, Mark is always in great demand and he has managed programmes across the UK, Europe, Japan, China and the Middle East.

Mark's dedication to providing tailored, bespoke sales solutions is matched by his positive attitude, experience and practical approach to every event that he delivers.

Experience a training course where Mark has been the facilitator and the delegates will go away with a toolbox set of practical skills that they can use in the workplace allied to a varied approach to the actual delivery of the course content that includes accelerated learning, multiple intelligences, emotional intelligence and weird and whacky activities that enhance the learning experience and enjoyment for each delegate.

Mark also revels in the post-course email and telephone support that we offer our attendees and is often found on the phone or writing emails to give some personal help, guidance and mentoring for a delegate.

Recent pictures from a Modern Managers Development

Programme delivered in Amman - Jordan.

Here are some comments from Mark's courses:

"We had a very productive training course. We had a broad range of sales experiences in the group & Mark did an excellent job of pitching at the right level to meet everyone's needs. We enjoyed the informal style of presentation & found the group work interesting, useful & fun. Our training event was very interactive and has made an immediate impact on our sales team. We have made significant changes to our sales processes and techniques as a result of the training and we are anticipating an increase in our business as a result. I am happy to recommend MTD to any organisation wishing to increase their sales successes and should we need further sales training I'll be coming back to you"

Ian Wright - Commercial Services Manager - Aspire Business Solutions

"The sales course was dynamic and very beneficial. I was struggling to make sales before but now I feel really confident that when I get back to the office I'll be able to improve upon my figures"

Grace Mupfurutsa - Sales Liaison Manager - Churchill London

"10 out of 10. The application of the techniques will improve every aspect of my sales cycle as a whole. All I can say is that at not one point of the course did I want to be anywhere else, it was engaging and fun. My idea of how education should be!.

Jamie Gow - Sales Account Manager - NJW Ltd

"The trainer kept the subject matter fresh and made it relevant to all participants. I specifically liked the section on questioning techniques and understanding the needs of my clients and then presenting my product and services in light of this"

Georgia Hellend - CRM Manager - HCML Ltd

"The course formalised selling into a process which I could easily understand and pathed the way for long term sales success. Mark was enthusiastic (not overly so) and inspirational"

Paul Callaghan - Sales Engineer - Ably Shelters

"Mark was very good. The course was well presented and very relevant to my role as sales director"

Paul Getland - Sales Director - NJW Ltd

"Thanks for the course, it was great. Rest assured, I wouldn't have any problems recommending the course to my fellow colleagues. I found it extremely useful and thought provoking and thought the course leader was a great facilitator and tutor"

Garry Cochrane - Account Manager - Fine Ltd

"There were no switch off spells as the course was excellent. The presentation style was both friendly and humorous. I now have a method of structuring my management style and have a great understanding that different people need to be motivated in different ways"

Bakhtiar Hanan - Head Of Buying - Videogames - Toys R Us

John Spencer-Ades

John is a highly experienced trainer, coach, facilitator and speaker who demonstrates enthusiasm, energy and passion as well as subject expertise.

Bright, articulate and well travelled, John has a wealth of experience that enables him to connect with anyone and everyone, and his references are outstanding.

With a global track record of success, John will ignite any training intervention, and delegates will achieve their learning objectives in an enjoyable fashion.

Internationally experienced – John has worked in 23 countries and has lived in the UK, Europe, USA, Canada and South America.

Relevant Qualifications:

• Certificate, Diploma and majority of Masters Degree in Sales and Marketing Management (MA) – Dissertation remaining.
• BA(Hons) Business Studies and Catering Management.
• Diploma in Industrial Psychology
• Diploma in Performance Coaching
• Diploma in Life Coaching
• Accredited DISC practitioner
• Accredited ThirdEye practitioner (MBTI derivative)
• Accredited Insights practitioner and trainer
• Accredited TPI practitioner and trainer

Relevant Speaking Engagements:

• VisIT – Earls Court, Olympia and NEC - Effective utilization of the flexible workforce. Audience of 2500

• Microsoft Channel Partner Conference, London – 2002 – The impact of accredited training on staff retention. Audience of 200

• BHIO – 2004 and 2005 – Annual Sales and Management Conference. Psychology of Effective Human Interaction and Managing Performance Management. Audience of 90

Previous And Current Assignments include:

Panasonic

Management development programme – developed and delivered for Panasonic for their internal 'high flyers' and 'rising stars' that was also sold on by Panasonic to their own Clients (Panasonic run their own commercial L+D centre), including Gillette, Westminster Healthcare et al.

Mitsubishi Electric

Sales, Sales Management and Soft Skills development programme
(Presentation Skills/Time Management/Delegation etc).

Cisco Systems

(Pan EMEA sales and sales management training)

Getronics

(Holland and UK - Sales Training)

Telindus

(Paris, Amsterdam and UK) - Sales Management Training

Association of British Ports

Commercial Negotiation Skills Progamme

Pirelli Cables

Planning, Organisation, Decision Making, Delegation, Time Management, MS Outlook, Presentation Skills, High Impact Presentation Skills.

Sanofi Pasteur MSD

High Impact Presentation Skills and Presentation Skills for Executive Management.

Goldsmiths

Management Development Programme

"We will definitely want him back in the future"

"Our trainer, John, was brilliant. We all had a great day and enjoyed learning about personalities and how to adapt this into selling. We all thought the delivery was clear and we were given lots of opportunities to ask questions and make the training relevant to what we are selling. We will definitely want him back in the future. 100% happy customer"

Caroline Goouch - Sales Manager - Friends Reunited Jobs

Graham Yemm

Experience

After graduating Graham began his working life in teaching, before moving into sales. He sold successfully to a wide variety of businesses and levels within them. After a period on the road he moved into personnel and training for a spell before moving into Sales Management.

Following several years here, he moved to the RMC Plc, as Group Sales Training Manager where he was responsible for developing a range of Sales and Management programmes, primarily for use in the UK , though many of them were used throughout the overseas subsidiaries. Additionally, he became involved in advising some of the Operating Companies on their sales approach. This combination of training and “internal” consultancy proved to be the catalyst for his move from the Group. Whilst expanding the role of this department within the Group, Graham's interest in wider business personal and management skills had grown - and in order to satisfy it he moved into the consultancy arena.

During his years as a consultant he has worked with a variety of major companies in the U.K. , Europe, USA , the Middle East and Russia in Sales, People and Management Skills. He has worked with many different organisations conducting both training and consultancy assignments - ranging from professional groups to pharmaceutical, financial institutions to computer manufacturers and dealerships, leisure and hospitality industry to telecoms. He has worked with companies in different sectors: helping them to develop their sales strategy; identifying the most effective sales processes – and sales management control systems; training sales management to lead their teams and then designing and delivering the suitable sales training. This can range from fundamental skills, through consultative selling to key account management and negotiation skills.

He has also conducted "modelling" projects for companies where he identifies very specific attitudinal and behavioural aspects of the successful people in a particular field, e.g. sales or customer service. From this the company can improve their recruitment and selection process and also make their training really specific to match the skills of the top performers. This can prove highly cost effective.

Other projects included designing and developing a product sales training programme for roll-out to over 6,000 people in its initial phase for a major IT company; a national “Customer Excellence” programme for a retail bank and developing a sales strategy and the sales training for bank into a new segment which resulted in significant growth in revenues ahead of competition.

Qualifications

Graham is a Fellow of the Institute of Sales and Marketing Management , a Master Practitioner of NLP . He is an accredited trainer for the LAB (Language and Behaviour) profile programme - “Words that Change Minds”. Apart from working with his own clients within Solutions he has also led courses for the Chartered Institute of Personnel and Development , MCE (Management Centre Europe) and Middle East Management Centre. He writes for various magazines about business issues and also contributed to “NLP – Business Masterclass” by David Molden . He has also featured on the BBC Radio 4 business programme.

Sample of clients worked with:

Compaq

HP

Vodafone

Sony

ANB

Saudi Fransi Bank

Lloyds TSB

ITS

DHL

Tracker Network

Ericsson NT

LRQA

Kuwait Petroleum

ADCO

Janssen Cilag

GSK

Johnson & Johnson

Turkcell

British Gas

BP

Recent projects - sample

• Consultative selling skills for Account Managers with a major business services provider. Increase in customer commitments and also on-selling of further services.

• Sales directors, managers and key sales personnel of a leading magazine publisher had a series of Project Sales programme to help them with developing extra revenues from various sources and accounts.

• Sales management programme for property company, improving their management and leadership skills to raise performance of their team members.

• Range of sales management and sales development programmes for service supply company with significant increase in revenues.

• Negotiation skills for service supply company with results showing through improved margins and terms in deals.  

• Consultative selling skills for company providing EAP to organisations. Better targeting of clients and increased conversion rates.

• Developed sales strategy and sales process for bank to sell wider range of financial services. Increased revenues and penetration into target sector and growth in all aspects.

• Worked with sales strategy for IT company to move to more Key Account focus, trained these skills – with increase in market share and client retention.

• A leadership and teambuilding programme for top teams in a newly merged telecoms provider – enhancing communication, teamworking and co-ordination of new business and creating a more robust culture.

• A leadership development programme for fast-track group of young managers and executives of a leading mobile telecoms provider, including creating effective corporate culture.

• A multi-modular management development programme for an energy provider, for two different levels of managers and supervisors. Increased productivity, personal effectiveness and communication and teamworking.

• Strategic planning and change management workshop for mobile phone operator. (Also carried out range of sales training programmes for same client.)

• Effective self-management skills for staff of a Chartered Surveyors – improvement in delegation from top partners, overall effectiveness and productivity, more deadlines met, less work in evenings and at weekends, new systems implemented to enhance efficiency.

• Presentation skills for Chartered Surveyors – much higher confidence all round, good feedback from clients about quality of presentations.

• Presentation skills for pharmaceutical company managers – feedback from senior and regional managers that performances in key presentations noticeably better.

• Corporate culture project with international consultancy/service provider to benchmark where they stand as start of major change programme before moving in the direction of the new strategy.

What delegates say about Graham:

“Gives me a whole new way of looking at what I do.”

Account manager, IT solutions company

“I can look forward to making visits with my sales team now. They will be more constructive for all.”

Sales Manager, Banking sector

“This has helped to open my eyes about how to lead my team more effectively!”

Regional Sales Manager, Security industry

“Just watch the results improve!”

Sales Consultant, IT company

“Now I feel as though I know what I’m doing!”

Senior partner, consultancy

“The best negotiation course I’ve been on”

National Account Manager

“That was really interesting – I can start using it immediately”

Major Account Manager

“We are very happy with all you have done with us.”

GM Retail Banking

“Best sales/management course I have been on”

Sales Mgr, EMEA, marine engineering

“I expected to be given some ideas and clear methods on how to evaluate the sales management activity. I now have fresh ideas and can look to changing structures and processes.”

Sales Manager, services industry

Bill Kellie

Experience

Bills wealth of practical experience brings realism to his sales training. Delegates often feedback how they will be able to apply the skills learnt in any sessions to their own day to day activities.

With a strong background in Sales & Sales management he went on to become Managing director of two businesses with a turnover in excess of £20 million.

In business, Bill was often employed to turn teams and businesses around and has achieved improvements of over 100% in turnover and profit. An excellent team builder and trainer with a commercial eye on profitability.

He is a designer of sales and sales management systems with a strong presentational skills background which has been used to help companies prepare for that “big” pitch.

He has in the commercial world been responsible for an inbound telephone sales call centre and delivers regular telephone techniques courses which always boost the confidence and skill levels of candidates.

Bill’s courses are delivered in a friendly and approachable way with an infectious enthusiasm and always tailored to your needs

Specialises in  

• Field sales analysis
• Field sales training & coaching
• Sales management
• Customer service….through the customers eyes
• Telephone techniques
• Presentation skills

Relevant Background  

• Worked in Sales, both end user and channel
• Sales Management running a national accounts team for a FTSE 250 plc.
• MD of two group companies one of which handled over 3000 inbound sales calls per day
• Training and Development director for a PLC with over 3,500 employees

Recent Projects  

• Designed, created & implemented a training academy whilst training director
• Worked to create a Sales Academy with external accreditation of the sales force
• Worked on a National sales conference delivering to 750 candidates
• Presented to many large national accounts to win business
• Integration of different sales teams to perform as one

What recent delegates have said…

“Bill has excellent presentation skills & a flexible understanding of our specific requirements”

“Bill came over as knowledgeable & friendly. He explained some effective techniques for learning”

“Very knowledgeable, made the topic fun & not boring”

“Very nice guy came across friendly & easy to ask questions. Made the training fun”

Brian Perry

Brian brings with him a wealth of sales experience and is comfortable operating at effectively at all levels of private and public sector businesses, regardless of their size.

He has helped Organisations, Teams and Individuals to improve their performance by establishing not just what needs to change and why but how the changes need to be effected. One of the hallmarks of his reputation with clients is his ability to transfer skills to the team throughout the implementation process.

With his relaxed and pragmatic approach, he works with Organisations to identify their vision for the future and helps bring that vision into reality.

Brian has significant experience of helping individuals to take greater control of their personal development, and has designed and facilitated a variety of development events. He utilises a significant range of feedback tools and is qualified to use a variety of psychometric tests.

Client list includes:

• Argos
• Exel
• Barclays Bank
• Royal Bank of Scotland
• Atkins
• Norwich Union
• Primafruit
• Wakefield Metropolitan District Council
• Huntingdonshire Regional College
• King Edward VI Sixth Form College
• Millview Medical Centre
• Harrowby Lane Medical Centre
• College of West Anglia
• William Blythe

Qualifications and Affiliations.

Brian holds the British Psychological Society Statement of Competence in Occupational Testing (level A & B) and he is an accredited user for Psychometric Testing including:

• Myers-Briggs Type Inventory (MBTI)
• Occupational Personality Questionnaires (OPQ)
• Firo-B
• Occupational Culture Inventories (OCI)
• Life Styles Inventories (LSI)
• Strong Interest Inventory and Thomas International

He is a Chartered Member of the Chartered Institute of Personnel and Development and holds their Diploma in Training Management.

Nancy Kazdan

Working with Chairman, CEO’s, Senior Management and Line Managers, Nancy has consistently demonstrates measurable results. Enterprises both mature and start-up have received Nancy ’s market driven growth strategies, coaching and training including:

1. 32 Banking, Broking, Insurance, Retirement & Investment organisations
2. 14 Technology and Media organisations,
3. 22 Small Businesses ranging from arts to manufacturing in the United States, Australia, UK, Hong Kong, Jakarta and Singapore.

Recent projects include:

• Lifestyle Financial Services business development coaching and sales training for individual planners to increase revenue with improved interpersonal communication skills leading to improved telephone cold calling skills.

• Deutsche Asset Management Retail Sales Strategy, Interactive CD & CRM Training & Development increasing Funds Inflows with international equity and hedge funds by $20m per month for 7 months after the two day training program and on-going coaching.

• Deutsche Equity Lending turnaround for sale including book retention of $330M and created new sales in six weeks of $39.8M leading to a total book value of $369.8m. Including telephone scripts, national advertising campaign, broker and financial planning distribution strategy and implementation.

• Developed business requirements for Deutsche Asset Management Customer Relationship Management (CRM) Systems (Siebel Systems) Retail Sales Measurement & Management to track sales performance and deliver management reports to manage and improve the sales effectiveness.

• PricewaterhouseCoopers strategy and sales development coaching and training for new partners.

• JP Morgan Ord Minnett Institutional, Private Broking, Futures, Derivatives and Margin Lending sales coaching, training, differentiation strategy and business planning for 570 brokers with an increase in revenue of 20% in 10 months.

• Created a web based Client Retention & Marketing Strategy Planning documents and a Client Satisfaction Survey for Financial Wizdom Advisers to asses client satisfaction and develop recommendations to improve their business and win new and current customer business.

• St George Banking Corporation Customer Wealth sales and interpersonal coaching and training for 150 Financial Planners.

• St George Customer Wealth Financial Planner cross selling risk insurance products – term life, TPD, business expenses, income protection, trauma.

Clare Cromarty

Clare Cromarty has worked in HR and organisation development for over 12 years, across the public, private and voluntary sectors. She has worked as a generalist HR Manager, Organisational Development Manager and Training Manager.

For the past 4 years, she has been a HR consultant, working with a variety of clients on projects relating to employment law, HR policy development and HR projects.

Clare recognises the importance of continuous professional development and has an impressive suite of academic qualifications to support her practical knowledge.

These include an MBA from the Open University, a Postgraduate Diploma in Human Resource Management and a Law LLB degree.

Qualifications:

• MBA – The Open University
• Postgraduate Diploma in HRM
• Management NVQ 4 – CIPD
• Training and Development (HRD) NVQ 4 – CIPD
• Diploma in Management Studies
• Certificate in Management
• Law LLB (Hons) 2:1
• V2 – external Verifier – CIPD
• D32, D33, D34 assessor & verifier awards

Currently undertaking:
Employment Law and Practice – The Open University – completion 2006

Roger Pattison

Roger has over 25 years of HRM and HRD experience, in the private and public sectors and has designed and delivered over 50 HR solutions and Management Development Programs to SMEs as well as larger companies.

Roger led the HR component in the public sector reform of the Armenian Civil Service between July 2003 and May 2004. This involved drafting a HR model, developing processes and training and implementing HR staff and new departments where none existed before.

In Mozambique, he trained a newly formed HR department for TDM - part of the Cable & Wireless group, in 2001.

Qualifications:

• MSc – Masters in Human Resource Development
• Dip TM – Diploma in training management
• Chartered Fellow of the Chartered Institute of Personnel & Development (Chartered FCIPD)
• Fellow of the Institute of Leadership & Management (FinstLM)

Specialist Areas Include:

• Creating HR strategy and the resultant HR departments and structures that support this process. HR process and procedural formation and implementations.

• Analysing training needs and producing costed training plans and schedules to support the organisation

• Special skills in Competencies, ie Framework Development, Introducing Competencies, Using Competencies in Performance Management, Recruitment and Training and Development.

• Performance Management. Researched and designed new performance appraisal systems in for a number of companies. Designed and developed performance management implementation programmes including training workshop, management reviews and appraisal re-energising events. Managed ongoing process including monitoring quality, content and evaluation.
  
• The drafting, designing and development of management development and interpersonal skills training materials

Achievements Include:

1. Development of a new strategy of Human Resources Management and Development in the Ministries of Health, Social Services and Education of the Republic of Armenia.

Key outputs were:

• Development of HRM methodology
• Define the current status of ministries' HRM and HRD
• Develop functions of HRM
• Define standards of staff quality and evaluation
• Develop guidelines of job description and evaluation
• Develop reviewed systems of job description and evaluation
• Develop new terms of hiring and firing of public servants
• Prepare data base forms (specialisation, number of the employees, salary) questionnaires, summarising questionnaires
• Introduce job evaluation system in public service organisations
• Define training needs of public service agencies and organisations
• Develop HRD plans

2. Development and training of some 2300 staff in 45 locations throughout the UK.

Very involved in the early development of competencies and National Vocational Qualifications for Managers. Responsible for a training budget of £330,000. Undertook major change projects, such as designing and implementing new performance management processes.

Developed new Training Needs Analysis (TNA) processes, moving the learning towards business led needs rather than standard training solutions. Introduced assessment processes for Investors in People (IiP) national training standards.

This is a UK national training standard based on the concept of commitment to training that meets the challenges the organisation faces, planning how that training will be implemented, making the training take place – action, and finally evaluating the outcomes and benefits before continuing with further training. IiP is based on the concepts of continuous and life long learning. Led the department on achieving BS 5750 (now ISO 9001) National Quality Standards. Represented the organisation and actively help develop the new trainer standards for the Training & Development Lead Body (TDLB).

3. Co-author of Fenman’s Competencies Activities Pack – Best selling title 2002/03

4. In Mozambique, trained a newly formed HR department for TDM - part of the Cable & Wireless group, in 2001.